Chance of returning the product shall cease in force 14 natural days after the date of receipt of such product. Defective wines may be exchanged for items of equal or greater value. (Subject to the restrictions below.)
If You Bought Too Much
We believe that proper storage is crucial to the quality of wines, and since we cannot control how items are stored after they leave our winery, we do not issue refunds for wines once ceased 14 natural days after the date of receipt of such wine.
If You Bought a Defective Item
Pagos del Monayo stands behind all the wines we sell. If you open a bottle and find that it is defective, we will gladly exchange it for a bottle of equal or greater value. The exchange value is based upon what you paid for the defective item, NOT the item’s price the day you return it. If you exchange an item for one of greater value, you will be asked to provide the retail price difference, along with any applicable taxes, at the time of the exchange. We do not issue store credit.
Since we cannot control how bottles are stored once they leave our possession, we will only accept bottles for exchange within 14 days of receipt. Items to be returned are subject to evaluation by our staff, and must be accompanied by your original sales receipt.
How to Return Items
Send your items back to Pagos del Moncayo winery Ctra. Z-372 Km 1.6 Vera de Moncayo 50580 (Zaragoza, Spain) within 14 natural days of receipt, along with your original sales receipt. If your items were shipped or delivered, please call us at (+34) 976 900 256 to discuss your options.
How We Issue Refunds and Exchanges
Defective items may be exchanged for items of equal or greater value. Refunds on returned wines will be issued in the original form of payment.
PAGOS DEL MONCAYO, S.L.
Ctra. Z-372 Km 1.6 Vera de Moncayo 50580 (Zaragoza)
Teléfono: 976900256 | Móvil: 687992660